Policies

Your Privacy

This statement discloses the privacy practises for the entire Noosa Art Supplies website. Questions regarding this statement should be directed, via e-mail, to info@noosaartsupplies.com.au. We respect the privacy of our customers and therefore have adopted a set of information management guidelines that are the foundation of our customer relationships. These guidelines have been developed with the recognition that internet technologies are rapidly evolving and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page as required.

What we do

We collect personally identifiable information about our users. Our goal in collecting personal information online is to provide you with the most useful and helpful web experience possible. By knowing your preferences, we will be able to deliver information that meets your needs and gives you special access privileges. Through online forms, we collect:

  Name and surname
  Postal address
  Telephone and facsimile numbers
  Email address
  IP address (for systems administration and troubleshooting)
  Demographic information (for user profiling in aggregate form)

We use this information for the following purposes:

  To perform statistical analyses measuring relative interest in the various areas of our site
  To send email or conventional mail to you about our products and services
  To recognise user access privileges

What we don't do

We do not, under any circumstances:

  Link IP addresses to anything personally identifiable
  Provide personal information to any third party
  Share the information we track on this site, in any form, with advertisers or any other
  parties
  Release personal information about any individual visitor

Upon request, we will remove any subscriber (and his or her personal information) from our mailing lists. Any such request should be sent via email to info@noosaartsupplies.com.au.

Noosa Art Supplies is not responsible for the content or the privacy policies of external web sites to which we may link and third parties may be placing and reading cookies on your browser, or using web beacons to collect information as a result of ad serving on our website.

Disclaimer

Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however, no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.

Returns

In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.

Our policy
You must contact us first to obtain returns authorization.

Items must be returned within 7 days after receipt.

Refund will be given as money back.

All items must be returned in new condition.

The buyer is responsible for return postage costs.

The Australian Competition and Consumer Commission website (www.accc.gov.au) contains more information on rights to refunds, under the section headed “Publications”.

Shipping

Within Australia

We ship most items by Australia Post using their e-parcel tracking and delivery service which requires a signature on delivery. This provides peace of mind for both sender and receiver. Our negotiated rates mean the cost for this service is kept to a minimum according to the parcel weight, dimensions and destination. Our delivery charges are added through the paypal checkout system and as such (due to limitations of the paypal system) may not always reflect the true cost, so therefore, we may contact you to make adjustments to the delivery charges. We never charge more than what it costs us for delivery.

For larger items we may occassionally use a courier service

Overseas Shipping
We ship via Australia Post Airmail service - note that we cannot send bulky items such as floor easels overseas.

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